Support

Write to support@tokiwaya.dev. A person reads it.

Perk Patrol is made by one person, so there is no call centre and no ticket number — there is an address, and mail sent to it is read. We do not promise how quickly you will hear back, because a promise from a one-person operation is worth less than an honest answer when you get one.

What helps

If something went wrong, these make it much faster to work out why:

• what you were trying to do, and what happened instead,
• which device and operating-system version you are on,
• the app version, if you can see it.

Screenshots are welcome. Please do not send your card number, security code, or banking credentials — they are not needed to help you, Perk Patrol never asks for them, and email is not the place for them.

Deleting your account

From inside the app you can remove your cards, the copy held on your device, and your sign-in account. The assistant’s server-side record of your conversations is not covered yet — write to the address above and we will delete it. The privacy policy sets out exactly what each step removes, and the two things no deletion removes.

Reporting something sensitive

If you have found a security or privacy problem, send it to the same address and say so in the subject line. Please give the details rather than posting them publicly first.

Before the app is released

Perk Patrol is not out yet. This page exists so the address is permanent and in place before the App Store and Google Play listings are submitted.